Infor CloudSuite CRM

Monitor, Track, and Learn from Every Interaction

With Infor CRM, you gain a comprehensive view of your customers that spans across sales, marketing, customer service, and support teams. This holistic perspective allows for accurate forecasting, informed decision-making, and effective team and territory management through advanced analytics, sales management, and proactive alerts.

Seamless Integration, Unparalleled Insights

As a cloud-based solution, Infor CRM seamlessly integrates with sales, customer service, marketing analytics, and reporting functionalities. It works in harmony with other Infor ERP solutions, including Birst® Networked BI and the Infor Customer Experience Suite, to manage the entire customer lifecycle, identify future sales opportunities, and deliver exceptional customer experiences.

Designed for Complex Marketing Organizations

Infor CRM offers industry-leading integration capabilities, providing 360° customer views through standard open APIs and various integration options. This powerful solution is tailored to meet the needs of complex marketing organizations, ensuring you have the tools to succeed.

Intuitive and Flexible Operations

Experience the joy of efficient teamwork with Infor CRM's comprehensive and user-friendly functionalities that enhance productivity. Flexible email integration via Xbar for Microsoft® Outlook® and Sync for Gmail allows for easy access to email details directly from Infor CRM, facilitating personalized communication.

Advanced Technology, Maximum ROI

Built on state-of-the-art technology, Infor CRM ensures maximum return on investment (ROI) and boasts the lowest total cost of ownership (TCO) in the market, making it a smart choice for forward-thinking businesses.

Empower Your Mobile Workforce

With superior mobile and tablet functionalities, your sales teams can update CRM customer profiles on-site and send follow-up communications promptly, ensuring seamless operations regardless of location.

Optimize Customer Interactions

Ensure relevant and well-documented interactions with rich customer profiles derived from both internal and external sources. Integration with business management, desktop productivity, e-marketing, and social media tools, alongside sales intelligence tools, helps you put customer data to work effectively, maximizing the impact of every interaction.

Comprehensive Customer Views

Connect your CRM and ERP systems for richer insights. Back-office integration with multiple ERP systems allows for enterprise-wide visibility within a single management and modeling environment, creating a unified platform for social, mobile, and cloud functionalities.

Boost Sales Team Productivity

Utilize historical information to craft smarter strategies, drive proactive alerts for accurate forecasting, and provide managers with comprehensive business overviews. Sales management tools enhance team and territory management, streamlining sales activities and identifying opportunities faster.

Embedded Analytics for Better Decision-Making

Improve decision-making with pre-built, industry, and role-specific analytics content. Access real-time operational and sales data, set up automated processes, and gain greater visibility into the sales process through detailed reports and dashboards.

Strategic Customer Engagement

Rich customer profiles and productivity tools help identify opportunities to maximize the impact of each customer interaction while streamlining sales activities, resulting in a 15% improvement in efficiency, a 10% reduction in costs, and a remarkable 98% boost in customer satisfaction rates.

Discover the Infor CRM Advantage

Explore related products like Infor Marketing Resource Management, Infor Customer Price Quote, Infor Omni-channel Campaign Management, and Infor Birst to unlock the full potential of your customer relationships.

360-degree customer view across touchpoints

AI-driven lead management and opportunity scoring

Automated marketing campaign orchestration

Omnichannel customer service and support

Deep integration with Infor CloudSuite ERP

Role-based dashboards and mobile access